🎧Support Caddie
Support Caddie: Let your support team focus on the conversations that matter.
Auto-categorize tickets, draft responses, escalate urgent issues, and keep your support queue clean. Your Support Caddie handles the volume so you can focus on the complex cases.
Skills
What Support Caddie does
Pre-built skills that run automatically. Each one is trainable to your workflow.
Trainable to you
Every Support Caddie is unique. Train it to match your exact workflow.
skills.md
# Support Caddie - skills.md
## Rules
- Urgent tickets: customer can't access product, billing errors, data loss
- Always check for duplicate tickets before creating new ones
- Draft responses should match our help center tone
- Escalate to engineering if: bug confirmed, data issue, security concern
## Preferences
- Triage categories: Billing, Technical, Feature Request, Bug, General
- SLA targets: Urgent 1h, High 4h, Normal 24h, Low 48h
- Auto-tag: enterprise customers get "priority" tag
- Response templates: use help center articles as references💬
Train by talking
Just tell your Caddie how you like things done. It remembers and adapts.
👍
Train by feedback
Thumbs up or thumbs down on any action. Your Caddie learns from every interaction.
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Train by editing
Edit your skills.md directly to set rules, preferences, and workflows.
Connected tools
Support Caddie integrates with all of these out of the box.
Slack
Zendesk