Welcome to Caddie AI. These Terms of Service (“Terms”) govern your access to and use of the Caddie AI application and related services (collectively, the “Service”) provided by Caddie AI (“Caddie,” “we,” “us,” or “our”). By installing, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1. Overview of the Service

Caddie AI is a Slack-native AI assistant that helps professionals with sales, marketing, operations, and productivity tasks. The Service operates within your Slack workspace and may connect to third-party tools — including Google services such as Gmail, Google Calendar, Google Drive, and Google Sheets — that you authorize to perform tasks on your behalf.

2. Eligibility and Account

To use Caddie AI, you must have an active Slack workspace and the necessary permissions to install applications within that workspace. You are responsible for maintaining the security of your Slack account and any third-party tool connections you authorize through Caddie AI.

You agree to provide accurate information when configuring the Service and to keep your connected accounts and preferences up to date.

3. Subscription Plans and Billing

3.1 Plans

Caddie AI offers the following subscription tiers:

Free: Up to 100 messages per month at no cost.
Pro ($99/month): Up to 300 messages per month, with overage charges of $0.40 per additional message.
Business ($499/month): Up to 1,500 messages per month, with overage charges of $0.30 per additional message.

Plan details, pricing, and included message limits are subject to change. We will provide notice of any material changes to pricing or plan structure before they take effect.

3.2 Billing

Paid subscriptions are billed on a monthly recurring basis. All payments are processed by our third-party billing provider. By subscribing to a paid plan, you authorize us to charge the payment method you provide on a recurring basis until you cancel.

3.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with these Terms, Slack’s Terms of Service, and all applicable laws and regulations. You may not:

Use the Service to send spam, harass others, or engage in any abusive behavior.
Attempt to reverse-engineer, decompile, or extract the underlying models, algorithms, or source code of the Service.
Use the Service to generate content that is illegal, harmful, defamatory, or infringes on the rights of others.
Exceed your plan’s usage limits through automated means, scripting, or other methods designed to circumvent rate limits.
Share your account access or connected tool credentials with unauthorized third parties.
Use the Service in any manner that could damage, disable, or impair the Service or interfere with other users’ access.
Misrepresent AI-generated outputs as human-produced work in contexts where such misrepresentation is unlawful or deceptive.

5. Third-Party Tool Connections

Caddie AI allows you to connect third-party services (such as email, calendar, CRM platforms, and Google Workspace services) to extend its functionality. When you connect a third-party tool:

You authorize Caddie AI to access and interact with that service on your behalf, within the scope of the permissions you grant.
Your use of connected third-party services remains subject to those services’ own terms of service and privacy policies.
You may disconnect any third-party tool at any time through the Caddie AI App Home in Slack.
We are not responsible for the availability, accuracy, or functionality of third-party services.

5.1 Google Services

When you connect Google services (Gmail, Google Calendar, Google Drive, Google Sheets), the following additional terms apply:

Caddie AI accesses your Google data only to provide features you explicitly request. We request only the permissions (scopes) necessary for the Service’s functionality.
Our use of Google user data is governed by the Google API Services User Data Policy, including the Limited Use requirements, as further described in our Privacy Policy.
You may revoke Caddie AI’s access to your Google account at any time via your Google Account permissions page or by disconnecting within Caddie.
We do not use Google user data for advertising, model training, credit assessment, or any purpose other than providing the Service’s user-facing features to you.

6. AI-Generated Content

Important: Caddie AI uses artificial intelligence to generate responses and perform tasks. AI-generated outputs may contain inaccuracies, errors, or incomplete information. You are responsible for reviewing, verifying, and approving all outputs before relying on them or sharing them with others.

We do not guarantee the accuracy, completeness, or suitability of any AI-generated content for any particular purpose. The Service is designed to assist and augment your work — it is not a substitute for professional judgment, legal advice, financial advice, or any other form of expert counsel.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its design, features, documentation, and underlying technology, is owned by Caddie AI and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets.

7.2 Your Content

You retain ownership of all content you provide to the Service (messages, data, configurations, preferences). By using the Service, you grant us a limited, non-exclusive license to process your content solely for the purpose of providing and improving the Service.

7.3 AI Outputs

Subject to these Terms, you may use AI-generated outputs from the Service for your business purposes. We do not claim ownership of outputs generated in response to your inputs.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your information — including data obtained through Google APIs and other connected services. By using the Service, you acknowledge that you have read and understand our Privacy Policy.

9. Service Availability and Modifications

We strive to maintain reliable availability of the Service, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes.

We are not liable for any loss or damage resulting from service interruptions, modifications, or discontinuation.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED CONTENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT IT WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY OUTPUTS WILL BE ACCURATE OR COMPLETE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CADDIE AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Caddie AI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you provide to the Service.

13. Termination

Either party may terminate these Terms at any time. You may terminate by uninstalling Caddie AI from your Slack workspace or by contacting us to close your account. We may terminate or suspend your access to the Service immediately, without prior notice, if we reasonably believe you have violated these Terms or applicable law.

Upon termination, your right to use the Service ceases immediately. We will delete your data — including any Google User Data — in accordance with our Privacy Policy. Sections that by their nature should survive termination (including Sections 7, 10, 11, 12, and 15) will survive.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you through the Service or by other appropriate means, and update the “Effective Date” above. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

15. General Provisions

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Dispute Resolution: Any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.
Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Caddie AI regarding the Service.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, or sale of assets.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

Caddie AI
Email: support@caddieagent.ai
Website: https://caddieagent.ai